Retail Store Lead - Assistant Manager, Fan Experience

Lids; Glendale (AZ); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

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Resumo da oferta

Lids is hiring an Assistant Store Manager in Glendale, AZ to lead daily store operations and drive sales excellence. This role focuses on people management, customer service, and operational efficiency to deliver a compelling shopping experience.

You will oversee scheduling, training, and performance, while ensuring policy compliance and high standards of store presentation. This position offers opportunities for advancement within a growing retail brand.

Qualificações

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsabilidades

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including safekeeping of company inventory, funds, and property.
• Other duties as assigned.
• Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurately opening and closing the till, using counterfeit protection practices, and making consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Open and close the store as required following the procedures per the Operations P&P Manual.
• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions.
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
• Job Required Knowledge & Skills
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Conhecimentos

Sales results

Interpersonal skills

Independent work

Descrição da oferta de emprego

Lids is hiring an Assistant Store Manager in Glendale, AZ to lead daily store operations and drive sales excellence. This role focuses on people management, customer service, and operational efficiency to deliver a compelling shopping experience.

You will oversee scheduling, training, and performance, while ensuring policy compliance and high standards of store presentation. This position offers opportunities for advancement within a growing retail brand.