Retail Store Keyholder: Lead, Elevate Sales & Service

Marion-Goodwill-Industries-Inc; Westerville (OH); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Competitive Pay

Leadership Opportunity

Mission-Driven Impact

Job summary

Marion Goodwill Industries in Westerville, OH is seeking a Store Keyholder to support daily store operations and supervise a team of associates. You will help lead a group of staff, drive sales, and ensure an outstanding customer and donor experience.

You will assist with training, coaching, and overseeing cash handling, opening/closing duties, and daily operations. This role offers leadership growth, competitive pay, and a strong mission-driven environment.

Qualifications

• 2+ years of leadership or supervisory experience (retail preferred).
• High school diploma or GED required.
• Strong communication, problem-solving, and leadership skills.
• Ability to work flexible schedules, including evenings and weekends.
• Reliable transportation and commitment to a drug-free workplace.
• Comfortable standing, bending, and lifting up to 40 lbs. regularly.

Responsibilities

• Deliver exceptional customer service to donors, shoppers, and team members
• Assist with training, coaching, and supervising store associates
• Oversee cash handling, opening/closing duties, and daily operations
• Support scheduling, payroll tracking, and labor management
• Maintain proper handling and processing of donations to maximize value
• Ensure the store meets image, safety, and operational standards
• Monitor inventory, stock shelves, and ensure merchandise displays are appealing
• Participate in loss prevention, reporting, and facility upkeep
• Stay informed on industry trends and competitive pricing to maximize sales

Skills

Leadership

Customer Service

Communication

Problem Solving

Schedule Flexibility

Team Supervision

Reliable Transportation

Education

High School Diploma or GED

Job description

Marion Goodwill Industries in Westerville, OH is seeking a Store Keyholder to support daily store operations and supervise a team of associates. You will help lead a group of staff, drive sales, and ensure an outstanding customer and donor experience.

You will assist with training, coaching, and overseeing cash handling, opening/closing duties, and daily operations. This role offers leadership growth, competitive pay, and a strong mission-driven environment.