Retail Store GM: Growth Leader & Guest-First Champion

Living Spaces Furniture; Millbrae (CA); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation

Paid Sick Leave

Flexible Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture in Millbrae, CA seeks a General Manager to lead the entire store team toward excellence in guest experience, employee culture, and financial results. You will oversee daily operations, implement Foundational Excellence, and drive strategies to meet and exceed KPI goals, sales, and profitability.

The role emphasizes talent development, succession planning, cross-functional collaboration, and strong leadership to deliver a superior customer experience.

Qualifications

• Bachelor’s degree in business, retail management, sales, merchandising, or related field preferred.
• 5 years experience in direct customer interactive environment; 3 years of management experience required.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

• Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Lead the retail store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals.
• Drives profitable outcomes by ensures execution of the Sales Leadership and Operations Standard Work.
• Creating a culture of a “Guest First” mentality by measuring guest feedback, in store engagement with guest, and guest satisfaction tools/social media reviews.
• Collaborate with Regional Director, Corporate Retail Operations, and cross functional Corporate partners to develop an effective customer service strategy that builds brand awareness, engagement, and education while driving sales and brand content.
• Aligns strategies with the company and division OKRs to ensure the store meets or exceeds planned goals and key results.
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams.
• Host ongoing talent conversations that develop leadership skills to build store “bench”.

Skills

Leadership

People management

Budgeting

Strategic planning

Education

Bachelor's degree in business/retail management or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Living Spaces Furniture in Millbrae, CA seeks a General Manager to lead the entire store team toward excellence in guest experience, employee culture, and financial results. You will oversee daily operations, implement Foundational Excellence, and drive strategies to meet and exceed KPI goals, sales, and profitability.

The role emphasizes talent development, succession planning, cross-functional collaboration, and strong leadership to deliver a superior customer experience.