Retail Store Director - Lead Customer Experience & Growth

Tom Beckbe; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Tom Beckbe is seeking a Retail Store Director to lead day-to-day operations at our Atlanta store. You will manage inventory, merchandising, and in-store events while delivering an exceptional customer experience and representing the Tom Beckbe brand.

Ideal candidates bring strong leadership and sales skills, a retail/apparel background, and the ability to train staff, schedule weekends, and collaborate with corporate teams to forecast inventory and drive growth.

Qualifications

• Previous experience in a customer service field, retail and apparel environment a plus.
• Exceptional leadership, sales, and customer service skills.
• High School Diploma required (College Degree Preferred).
• Must be able to work weekends.
• Independent, detail-oriented, proactive work ethic.

Responsibilities

• Cultivate an environment of authentic customer connection through every interaction
• Act as a brand ambassador and show an exceptional knowledge on the Tom Beckbe product line
• Discover and assess customer needs and offer thoughtful solutions
• Assist customer service team on returns, exchanges, and all customer questions and concerns
• Monitor inventory levels and work with corporate inventory team and warehouse to plan for future needs
• Assist in training and hiring of retail associates
• Assist with in-store events

Skills

Leadership

Sales

Customer Service

Detail‑Oriented

Proactive

Education

High School Diploma

College Degree Preferred

Job description

Tom Beckbe is seeking a Retail Store Director to lead day-to-day operations at our Atlanta store. You will manage inventory, merchandising, and in-store events while delivering an exceptional customer experience and representing the Tom Beckbe brand.

Ideal candidates bring strong leadership and sales skills, a retail/apparel background, and the ability to train staff, schedule weekends, and collaborate with corporate teams to forecast inventory and drive growth.