Retail Store Director

Tom Beckbe; Tuscaloosa (AL); On-site; USD 45,000 - 80,000; Full time

Job summary

The Tom Beckbe store in Tuscaloosa, AL is hiring a Retail Store Director to oversee daily operations, inventory stocking, merchandising, and in-store events at 2427 University Boulevard. You will ensure an exceptional in-store experience and help outfit customers for their adventures.

Lead a team with strong customer service, sales, and product knowledge while collaborating with corporate to manage product flow. Weekend availability and proactive work ethic are required.

Qualifications

• Experience in customer service within retail/apparel environments is preferred.
• Strong leadership, sales, and customer service skills are required.
• High school diploma required; college degree preferred.

Responsibilities

• Cultivate authentic customer connections through every interaction.
• Act as a brand ambassador with deep knowledge of the Tom Beckbe product line.
• Discover and assess customer needs and offer thoughtful solutions.
• Assist customer service team with returns, exchanges, and inquiries.
• Monitor inventory levels and collaborate with corporate inventory and warehouse for future needs.
• Assist in training and hiring of retail associates.
• Assist with in-store events.

Skills

Customer service

Leadership

Sales

Communication

Retail experience

Education

High school diploma

College degree preferred

Job description

We are seeking to hire a retail store director to help grow our iconic American sporting company. The retail store director will aid in day-to-day operations as well as inventory stocking, merchandising, and helping with in-store events at our store location at 2427 University Boulevard, Tuscaloosa, AL.

The retail store director will also support product flow and apply customer service skills in order to curate an exceptional in-store experience and ensure that everyone is outfitted for their next adventure.

RESPONSIBILITIES

• Cultivate an environment of authentic customer connection through every interaction
• Act as a brand ambassador and show an exceptional knowledge on the Tom Beckbe product line
• Discover and assess customer needs and offer thoughtful solutions
• Assist customer service team on returns, exchanges, and all customer questions and concerns
• Monitor inventory levels and work with corporate inventory team and warehouse to plan for future needs
• Assist in training and hiring of retail associates
• Assist with in-store events

QUALIFICATIONS

• Previous experience in a customer service field, retail and apparel environment a plus
• Exceptional leadership, sales, and customer service skills
• High School Diploma required (College Degree Preferred)
• Must be able to work weekends
• Independent, detail-oriented, proactive work ethic