Retail Store Associate: Customer Experience & Discounts

The TJX Companies, Inc.; Baltimore (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Health savings account (HSA)

Paid holidays/vacation/sick

Employee assistance program

Job summary

The Marshalls store in Baltimore, part of The TJX Companies, Inc., seeks a customer-focused associate. You will deliver a high-quality customer experience, process transactions, and maintain a clean, organized store.

Responsibilities span greeting customers, promoting loyalty programs, stocking merchandise, and supporting loss-prevention initiatives. Ideal candidates have strong communication and organizational skills, the ability to multitask, and a flexible schedule.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multitasking

Job description

The Marshalls store in Baltimore, part of The TJX Companies, Inc., seeks a customer-focused associate. You will deliver a high-quality customer experience, process transactions, and maintain a clean, organized store.

Responsibilities span greeting customers, promoting loyalty programs, stocking merchandise, and supporting loss-prevention initiatives. Ideal candidates have strong communication and organizational skills, the ability to multitask, and a flexible schedule.