Retail Merchandise Associate: Customer Experience & Discount

The TJX Companies, Inc.; Milwaukee (WI); On-site; USD 1,825,000 - 1,894,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

Marshalls at The TJX Companies, Inc. is hiring to deliver a high-quality customer experience in a fast-paced environment. You will interact with customers, maintain a clean store, and support merchandising, returns, and loyalty programs while upholding safety and policy standards.

The role requires excellent customer service, ability to handle changing directions, and strong teamwork. A flexible schedule supports business needs and shifts may include early mornings or evenings.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Lifting ability

Job description

Marshalls at The TJX Companies, Inc. is hiring to deliver a high-quality customer experience in a fast-paced environment. You will interact with customers, maintain a clean store, and support merchandising, returns, and loyalty programs while upholding safety and policy standards.

The role requires excellent customer service, ability to handle changing directions, and strong teamwork. A flexible schedule supports business needs and shifts may include early mornings or evenings.