Retail Stocking & Customer Experience Associate

Michaels; Carmel (IN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is hiring for a Store Team Member in INDY-WESTFIELD, IN. You will deliver friendly customer service, help customers shop our store, and find what they’re looking for.

Ensure all customers receive a fast and friendly checkout experience and complete truck unloading and merchandise duties to maintain brand promises. As part of the team, you will engage customers in the Rewards program, assist with BOPIS/SFS, and participate in stocking, planograms, and store recovery.

Qualifications

• Retail and/or customer service experience preferred.
• Availability for nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Job description

Michaels is hiring for a Store Team Member in INDY-WESTFIELD, IN. You will deliver friendly customer service, help customers shop our store, and find what they’re looking for.

Ensure all customers receive a fast and friendly checkout experience and complete truck unloading and merchandise duties to maintain brand promises. As part of the team, you will engage customers in the Rewards program, assist with BOPIS/SFS, and participate in stocking, planograms, and store recovery.