Retail Stocking & Customer Care Associate

Michaels; Newington (NH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels in Portsmouth, NH is hiring a store associate to deliver friendly service, help customers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining the store to a well-merchandised standard. This role requires standing for long periods and the ability to perform in a busy retail environment.

Michaels offers benefits and discounts; applicants must be at least 16 years old. The Michaels Companies, Inc.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the VOC survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales

Stocking

Job description

Michaels in Portsmouth, NH is hiring a store associate to deliver friendly service, help customers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining the store to a well-merchandised standard. This role requires standing for long periods and the ability to perform in a busy retail environment.

Michaels offers benefits and discounts; applicants must be at least 16 years old. The Michaels Companies, Inc.