Retail Stock & Customer Service Pro

Michaels; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

tuition assistance

adoption assistance

employee discounts

Job summary

Michaels in Fort Worth, TX, is seeking a friendly store team member to welcome customers, help them find products, and deliver a fast, accurate checkout experience. You will assist with merchandising, restocking, and store recovery to maintain an inviting shopping environment.

You’ll engage customers with loyalty programs, support omni-channel picks, and participate in framing and production tasks as needed. Nights, weekends, and early hours may be required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail/customer service experience

Job description

Michaels in Fort Worth, TX, is seeking a friendly store team member to welcome customers, help them find products, and deliver a fast, accurate checkout experience. You will assist with merchandising, restocking, and store recovery to maintain an inviting shopping environment.

You’ll engage customers with loyalty programs, support omni-channel picks, and participate in framing and production tasks as needed. Nights, weekends, and early hours may be required.