Retail Stock & Customer Service Associate

Michaels; United States; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

Michaels is seeking a Store Associate for the Freehold, NJ location. You will assist customers, guide them to products, and provide a fast, friendly checkout experience. You will unload trucks, stock merchandise, and support in-store processes to keep the shop well-merchandised and in-stock.

You will engage customers with the Michaels Rewards and Private Label Credit Card programs and participate in omnichannel activities. The role requires standing for long periods and adherence to SOPs.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to assist customers and answer product questions.
• Strong communication and teamwork skills.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout with accurate cash handling.
• Engage customers in rewards programs and collect enrollments.
• Educate customers on Voice of Customer surveys.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Participate in truck unloading, stocking, and planogram maintenance.
• Support store recovery, returns, and in-stock quality.
• Uphold SOPs and company policies while representing Michaels positively.

Skills

Retail experience

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Michaels is seeking a Store Associate for the Freehold, NJ location. You will assist customers, guide them to products, and provide a fast, friendly checkout experience. You will unload trucks, stock merchandise, and support in-store processes to keep the shop well-merchandised and in-stock.

You will engage customers with the Michaels Rewards and Private Label Credit Card programs and participate in omnichannel activities. The role requires standing for long periods and adherence to SOPs.