Retail Stock & Customer Experience Specialist

Michaels; Holly Springs (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Telemedicine services

Commuter benefits

Job summary

Michaels Stores in Holly Springs, NC is seeking a friendly, customer-focused Store Team Member who helps shoppers find products and delivers fast, courteous checkout experience.

You will unload trucks, stock shelves, maintain planograms, and participate in omni-channel processes like BOPIS and Ship From Store, while upholding SOPs and safety. Candidates must be 16+ and able to stand for long periods in a climate-controlled retail environment.

Qualifications

• Retail or customer service experience preferred.
• Willingness to stand for long periods and move around the store.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout with accurate cash handling.
• Engage customers in loyalty programs and enroll them where possible.
• Assist with omni-channel processes (BOPIS, Ship From Store) and truck unloading.
• Stock merchandise, maintain planograms, and support store recovery and safety programs.

Skills

Customer service

Cash handling

Product location

Job description

Michaels Stores in Holly Springs, NC is seeking a friendly, customer-focused Store Team Member who helps shoppers find products and delivers fast, courteous checkout experience.

You will unload trucks, stock shelves, maintain planograms, and participate in omni-channel processes like BOPIS and Ship From Store, while upholding SOPs and safety. Candidates must be 16+ and able to stand for long periods in a climate-controlled retail environment.