Retail Staff Assistant (Team Lead)

AAA Club Alliance; Fredericksburg (VA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Free AAA Membership

401k plan with company match up to 7%

Paid time off

Paid parental leave

Company holidays

Volunteer day per year

Educational reimbursement

Job summary

AAA Club Alliance in Fredericksburg, VA is hiring a full-time Retail Staff Assistant/Team Lead to drive customer service excellence and guide a team to meet sales goals.

The role includes up-selling AAA products, assisting members with travel planning, and handling peak Roadside Assistance calls to ensure timely service.

Qualifications

• 3+ years of sales and customer service experience, with ability to drive results.
• Previous lead or supervisory experience is preferred.
• Strong written and verbal communication, adept at explaining AAA memberships and services.

Responsibilities

• Upsell and cross-sell AAA products such as memberships, credit cards, and insurance referrals.
• Assist members with travel planning including car rentals, hotels, and vacation packages.
• Answer incoming Roadside Assistance overflow calls during peak periods.
• Provide backup support in Cashiering, Tag & Title, and IDEMIA services when needed.
• Support the Retail Manager by leading associates and driving store success.

Skills

Sales experience

Customer service

Leadership

Communication skills

Geography knowledge

Multitasking

Education

High school diploma or equivalent

Notary Public designation (or willingness to obtain within 6 months)

Tools

Computer skills

Job description

Join Us Today!Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career!AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/ Team Lead ! Check out what AAA can offer you:The starting base compensation for this position is $22.58 to $28.86 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.This position is eligible to earn incentive pay , with an average payout of $162.00 - $566.00 per month.Store hours from Monday to Friday 8AM to 6PM and Saturday, 8AM to 5PM; 37.5 Hour Work WeekNo Sundays!Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.Location Address: 2871 Plank Road, Fredericksburg, VA 22401What our Retail Staff Assistant/ Team Leads do:Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.Support the Retail Manager by leading associates and enhancing the store’s success.What you will need:Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.Previous experience in a lead or supervisory position is preferred.Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.Basic geography knowledge is beneficial.Notary Public designation or willingness to obtain with 6 months of employment.High school diploma or equivalent requiredSatisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Sales