Sportsbook Experience Lead

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Digital, a leader in sports betting and gaming, invites you to join our retail sportsbook team in Las Vegas. You will greet customers, explain betting options, and uphold responsible gaming standards while delivering top-tier service in a fast-paced environment.

Reporting to the Sportsbook Manager, you will become the face of our retail operation, helping regulars and new bettors alike, and ensuring all paperwork and policies are properly followed.

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escal to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Regulatory compliance

Product knowledge (sports betting)

Dispute resolution

Team collaboration

Documentation accuracy

Job description

Caesars Digital, a leader in sports betting and gaming, invites you to join our retail sportsbook team in Las Vegas. You will greet customers, explain betting options, and uphold responsible gaming standards while delivering top-tier service in a fast-paced environment.

Reporting to the Sportsbook Manager, you will become the face of our retail operation, helping regulars and new bettors alike, and ensuring all paperwork and policies are properly followed.