Sportsbook Retail Associate

Caesars Sportsbook & Casino; Reno (NV); On-site; USD 19,000 - 26,000; Full time

Job summary

Caesars Sportsbook & Casino is hiring for a full-time sportsbook customer service role in Reno, NV. You will greet patrons, explain betting options, and provide high-quality service to both regulars and new bettors while upholding responsible gaming standards.

Responsibilities include resolving issues, maintaining paperwork per policy, and collaborating with supervisors to ensure smooth operations. Flexible scheduling and background checks are part of the process.

Qualifications

• Flexible availability
• Must have basic computer knowledge (Email, MS Excel, internet)
• Minimum 1 year cash handling experience
• HS Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Able to pass a background check
• Able to obtain gaming license as required
• High level of customer service
• Ability to work a flexible schedule including nights, weekends and some holidays
• Professional appearance and strong communication skills
• Ability to perform simple math
• Compliance with company and Gaming Control Board rules

Responsibilities

• Provide top-tier customer service to encourage repeat business
• Adhere to all company and Gaming Control Board rules to avoid penalties
• Learn betting options and discuss them with customers
• Resolve disputes/complaints and escalate as needed
• Be a positive team member and collaborate with leadership
• Complete required paperwork as per policy and gaming standards

Skills

Cash handling

Customer service

Communication skills

Flexibility

Computer literacy

Education

High school diploma or GED

Tools

MS Excel

Email

Internet

Job description

Caesars Sportsbook & Casino is hiring for a full-time sportsbook customer service role in Reno, NV. You will greet patrons, explain betting options, and provide high-quality service to both regulars and new bettors while upholding responsible gaming standards.

Responsibilities include resolving issues, maintaining paperwork per policy, and collaborating with supervisors to ensure smooth operations. Flexible scheduling and background checks are part of the process.