Sportsbook Guest Advisor

Caesars Sportsbook & Casino; New Jersey; On-site; USD 32,000 - 45,000; Full time

Job summary

Caesars Sportsbook & Casino is seeking a hands-on Retail Customer Service Associate to greet regulars and new bettors. You will act as the face of our sportsbook with a strong focus on courtesy, product knowledge, and responsible gaming.

The role requires standing for extended periods, lifting up to 25 lbs, and maintaining accuracy in paperwork in line with company policy and gaming regulations. Join a collaborative team that supports supervisors and leaders, delivers consistent guest

Qualifications

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company rules and gaming regulations.
• Familiar with betting options and discuss them with customers.
• Resolve disputes and escalate when needed.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Communication

Teamwork

Problem solving

Regulatory compliance

Job description

Caesars Sportsbook & Casino is seeking a hands-on Retail Customer Service Associate to greet regulars and new bettors. You will act as the face of our sportsbook with a strong focus on courtesy, product knowledge, and responsible gaming.

The role requires standing for extended periods, lifting up to 25 lbs, and maintaining accuracy in paperwork in line with company policy and gaming regulations. Join a collaborative team that supports supervisors and leaders, delivers consistent guest