Retail Specialist

LIGANOVA GmbH; Los Angeles (CA); On-site; Confidential; Full time

Benefits offered by this job

Benefits

PTO

Job summary

Mercedes-Benz Studio Los Angeles is seeking a Retail Specialist to engage guests, host on-site visitors, and bring automotive innovation to life in a luxurious studio setting.

You will deliver high-touch visitor experiences, guide tours of vehicles and exhibits, and support event setups while maintaining premium standards. Strong communication and hospitality are essential, with weekend flexibility expected for events.

Qualifications

• 1–3 years in retail, hospitality, customer service, product expert or brand ambassador roles.
• Background in luxury or automotive environments is a plus.
• Fluency in English; additional languages are a plus.

Responsibilities

• Represent Mercedes-Benz through high-touch interactions with visitors across vehicles, exhibits, and merchandise areas.
• Create personalized guest journeys by welcoming visitors, answering questions, and resolving inquiries with hospitality.
• Assist with event setups and ensure the space reflects premium brand standards and presentation.
• Capture visitor feedback to identify opportunities to enhance the overall brand experience.

Skills

Customer service

Communication

Hospitality

Guest engagement

Job description

JOIN US

Drive the future of brand experience in our Mercedes-Benz Studio Los Angeles: We are looking for a Retail Specialist to engage our community, host on-site visitors, and bring automotive innovation to life.

Use your passion for hospitality and customer service to create moments that inspire – we look forward to meeting you!

PLEASE NOTE: This is an active, fully in-person role at our Los Angeles studio requiring physical presence at our Beverly Hills Studio (this is not a remote or office-based administrative position).

• Schedule: Standard workdays are Wednesday through Sunday. Flexibility is required, as schedules may adjust slightly to support special evening events or brand activations.
• Terms: Benefits, PTO, and compensation will be discussed during the hiring process. Valid US work authorization is required (no visa sponsorship).

WHAT YOU DO

This is an energetic, guest-facing role where no two days are the same. You will spend your day actively engaging visitors, delivering interactive vehicle tours, assisting with event setups, and maintaining immaculate presentation standards throughout our space.

• Customer Experience: Represent Mercedes-Benz through high-touch interactions, guiding visitors through our vehicles, interactive exhibits, merchandise area, and premium services.
• Guest Engagement: Create personalized customer journeys by welcoming visitors, answering questions about the vehicles, merchandise and general Studio, and resolving inquiries with an exceptional level of hospitality.
• Studio Operations: Assist with event execution, oversee daily venue presentation, and ensure the physical space consistently reflects luxury brand standards.
• Customer Insights: Capture visitor feedback to help identify new opportunities for enhancing the overall brand experience.

WHO YOU ARE

• 1-3 years of experience in retail, hospitality, customer service, product expert or brand ambassador roles (a background in luxury or automotive environments is a plus)
• Deep passion for the automotive industry, customer service and premium brand experiences
• Excellent communication skills with a strong focus on service and guest-first mindset
• Hands-on, confident, and proactive attitude with schedule flexibility for weekend coverage and occasional evening events
• Full fluency in English; additional languages are a plus

WHAT TO EXPECT

• PIONEERING IMPACT: Shape a next-generation automotive brand within a high-visibility, premium environment.
• GLOBAL COLLABORATION: Work within a dynamic, international network alongside diverse cross-functional teams.
• TEAM & CULTURE: Collaborative environment with a strong focus on service excellence.