Retail Specialist

Canyon Ranch; Lenox (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health plan after 30 days

Paid time off (vacation/sick/holidays)

Life insurance

Employee assistance program

Maternity leave

Job summary

Canyon Ranch is seeking a friendly Retail Associate in Lenox, MA to welcome guests and help them find products that meet their needs. You will deliver warm, personalized service and drive sales on the shop floor.

Responsibilities include handling transactions accurately, keeping displays polished, stocking merchandise, and supporting inventory counts. You will thrive in a fast-paced environment, stay active, and contribute to a positive guest experience across Canyon Ranch locations.

Qualifications

• 1–2 years of experience in retail, hospitality, customer service, or a guest-focused environment.
• Deliver exceptional guest service with a friendly, outgoing and professional demeanor.
• Demonstrate accurate cash handling and attention to detail when processing transactions.
• Thrive in a fast-paced environment, multitask, and stay calm under pressure.
• Be comfortable with a flexible schedule and physical duties including lifting up to 40 pounds.
• Willing to learn and adapt to new systems and processes.

Responsibilities

• Welcome guests with warmth and professionalism and assist with product selection.
• Drive retail sales by promoting products and suggesting complementary items.
• Process transactions accurately following cash handling procedures.
• Maintain a clean, organized, and visually appealing retail environment.
• Support inventory management with counts and stock organization.
• Provide exceptional guest service on the sales floor throughout the day.

Skills

Retail experience

Customer service

Cash handling

Multitasking

Flexible schedule

Physical stamina

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world‑class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Welcome guests with warmth and professionalism, creating a personalized and engaging shopping experience from arrival through purchase.
• Assist guests in selecting products by providing recommendations, sharing product knowledge, and identifying solutions that meet their needs and interests.
• Drive retail sales by actively promoting products, suggesting complementary items, and supporting department sales goals.
• Process retail transactions accurately while following established cash handling, payment processing, and operational procedures.
• Maintain a clean, organized, and visually appealing retail environment by stocking merchandise, replenishing displays, and ensuring product presentation standards are met.
• Support inventory management through product counts, stock organization, and overall retail operations while maintaining a consistent presence on the sales floor and providing exceptional guest service throughout the day.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring 1–2 years of experience in retail, hospitality, customer service, or a related guest-focused environment.
• Deliver exceptional guest service with a friendly, outgoing, and professional demeanor while creating positive guest experiences.
• Demonstrate accurate cash handling skills and attention to detail when processing transactions and completing daily responsibilities.
• Thrive in a fast‑paced environment by effectively multitasking, prioritizing tasks, and maintaining a calm, approachable attitude under pressure.
• Be comfortable working a flexible schedule and performing physical duties, including lifting up to 40 pounds and remaining active throughout the shift.
• Show a strong willingness to learn, adapt to new systems and processes, work independently when needed, and contribute positively to team goals and success.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $17.00 /hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.