Retail Softlines Lead: People-First Store Expert

Ohio Golf Course Owners; North Olmsted (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

Dick's Sporting Goods in North Olmsted, Ohio is seeking a Key Carrying Lead to be the in-store expert for their department, delivering excellent service and guiding teammates under store leadership.

You will lead by example, coach and train teammates, plan daily workflows, uphold brand standards, and support loss prevention while ensuring safety and compliance in all duties, including opening/closing the store and related tasks.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Prior retail or customer‑facing experience preferred.
• Ability to stand, bend, reach, push, pull and lift 15–35 lbs repeatedly.
• Ability to stand or walk for extended periods (up to 4 hours).
• Ability to work at heights greater than 4 ft with ladder or lift.

Responsibilities

• Lead department and deliver exceptional customer service.
• Assist in hiring and onboarding teammates.
• Plan and organize daily work with guidance from store leadership.
• Uphold brand standards and delegate tasks by priority.
• Support store leadership with opening/closing and front-end operations.
• Follow safety, loss prevention, and compliance procedures; protect company assets.
• Coach teammates and contribute to a positive, inclusive store culture.

Skills

Flexible availability

Retail experience

Physical ability (lift 15–35 lbs)

Endurance (stand/walk up to 4 hours)

Height access (4 ft+) safety)

Job description

Dick's Sporting Goods in North Olmsted, Ohio is seeking a Key Carrying Lead to be the in-store expert for their department, delivering excellent service and guiding teammates under store leadership.

You will lead by example, coach and train teammates, plan daily workflows, uphold brand standards, and support loss prevention while ensuring safety and compliance in all duties, including opening/closing the store and related tasks.