Retail Lead: Flexible, People-First Brand Champion

Golf Galaxy; Fort Myers (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Key Carrying Lead to drive brand standards and teammate experience in-store. You will work under the guidance of the Assistant Store Manager and Store Manager, serving as the in-store expert for your department and delivering outstanding customer service.

You will lead by example, coach teammates, and ensure compliance with safety and loss prevention policies while fostering an inclusive and high-performing team culture.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand and move for extended periods and lift up to 35 lbs.
• Ability to work at heights with ladder or platform.

Responsibilities

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Maintains company loss prevention standards and controls in their department.
• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all‑hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Retail experience

Customer service

Leadership

Job description

DICK'S Sporting Goods is seeking a Key Carrying Lead to drive brand standards and teammate experience in-store. You will work under the guidance of the Assistant Store Manager and Store Manager, serving as the in-store expert for your department and delivering outstanding customer service.

You will lead by example, coach teammates, and ensure compliance with safety and loss prevention policies while fostering an inclusive and high-performing team culture.