Retail Shortage Control - Part Time

Burlington Stores, Inc.; Villa Park (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate to help reduce theft and maintain a secure shopping environment. You will greet customers, monitor entrances, and support store leadership in loss prevention programs while delivering excellent customer service.

The position is part-time and requires flexibility for nights, weekends, and holidays. Base pay is $15 per hour, with benefits available for eligible part-time associates, including medical coverage and a 401(k) plan.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations preferred.
• Strong communication and observation skills are essential.
• Ability to work in a fast-paced, security-focused environment.

Responsibilities

• Monitor store entrances and exits to deter theft and maintain safety.
• Greet customers and associates with a friendly, confident presence to reinforce security.
• Communicate theft prevention information with team and manager on duty.
• Assist in training associates on shortage reduction programs and processes.
• Model safety, address unsafe practices promptly and professionally.

Skills

Customer service

Loss Prevention

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store’s security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with customers and associates in a manner consistent with our company core values, providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction. Your discipline, awareness of surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of each shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to build trust and respect among customers and associates.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping the store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidate Profile

• Are excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Commit to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Compensation and Benefits

Base Pay: $15 per hour. Part‑time associates may be eligible for Burlington’s benefits package, including medical coverage, a 401(k) plan, up to four hours of paid time off annually after one year of service, up to eight paid holidays, and paid sick time in accordance with applicable law. A competitive wage, flexible hours, and an associate discount are also available.

Employee Information

Position Type: Regular Part‑Time. Flexible scheduling required, including nights, weekends, and holidays as needed.

Legal

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.