Retail Shortage Control - Part Time

Burlington Stores, Inc.; Wilmington (DE); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in Wilmington, DE. This role requires a commitment to security and exceptional customer service. You will engage with customers, monitor the entrance, and assist in loss prevention measures. Candidates should have experience in customer service or related fields and be able to work flexible hours. Part-time associates are eligible for various benefits, including medical coverage and a 401(k) plan.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations preferred.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.

Responsibilities

• Monitor store environment to minimize theft.
• Provide support in training associates on shortage reduction programs.
• Greet every customer with a smile and provide a sense of security.

Skills

Customer service

Communication

Observational skills

Leadership

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of each shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will influence behaviors and allow you to build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty when identified.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role‑model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor the store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high‑pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co‑workers
• Excellent leadership skills that support fostering productive business relationships

If you...

• are excited to deliver great values to customers every day
• take a sense of pride and ownership in helping drive positive results for a team
• are committed to treating colleagues and customers with respect
• believe in the power of diversity and inclusion
• want to participate in initiatives that positively impact the world around you

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package including medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15 per hour

Location: 1100 Rocky Run Parkway, Wilmington, NC 19803

Position Type: Regular Part‑Time