Retail Shortage Control - Part Time

Burlington Stores, Inc.; Cary (NC); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage and 401(k) plan for eligible associates

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate (SCA) in Cary, NC. In this part-time role, you will enhance the shopping experience by preventing theft and ensuring customer safety while providing excellent service.

Your responsibilities include monitoring store entrances and exits, conducting checks, and training colleagues on safety measures. Competitive pay starts at $13.00 per hour, with benefits for eligible part-time associates.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, or Loss Prevention is preferred.
• Ability to stand and walk for extended periods.
• Excellent communication with customers and co-workers.

Responsibilities

• Mitigate theft and create a safe shopping environment.
• Conduct bag and package checks for compliance.
• Provide support in training associates on shortage reduction.

Skills

Customer service experience

Asset Protection knowledge

Excellent communication

Leadership skills

Job description

Overview

Join our team as a Shortage Control Associate (SCA) and contribute to a secure shopping environment while delivering exceptional customer service. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas mitigates theft and creates a safe shopping environment.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor the store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Ideal Candidate

• Excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Benefits

Competitive wage, flexible hours, and an associate discount. Part‑time associates based on hours worked may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay & Location

Base Pay: $13.00 per hour

Location: 01048 – Cary

Position Type: Regular Part‑Time