Retail Shortage Control - Part Time

Burlington Stores, Inc.; Clive (IA); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Flexible hours

Employee discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. is hiring a Shortage Control Associate in Clive, Iowa. This role focuses on enhancing store security while delivering exceptional customer service. Key responsibilities include greeting customers, monitoring the store, and conducting checks to prevent theft. Preferred candidates will have over a year of experience in related areas. The job offers flexible work hours, competitive pay at $14/hour, and opportunities for part-time benefits, including medical coverage and a 401(k) plan.

Qualifications

• 1+ year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to maintain confidentiality and analyze business trends.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Engage with customers and associates providing a confident and friendly greeting.
• Conduct bag and package checks ensuring adherence to safety standards.
• Provide support in training associates on shortage reduction programs.

Skills

Customer service

Theft prevention

Effective communication

Leadership skills

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate (SCA), your role directly impacts the store’s security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, you help mitigate theft and create a safe and enjoyable shopping environment. You engage with customers and associates in a manner consistent with our core values, providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand your role in keeping the store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred).
• Ability to stand and walk for extended periods, visually monitoring the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that foster productive business relationships.

If You

• Are excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Commit to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Work schedule is flexible; nights, weekends, and holidays are required.

Competitive wage, flexible hours, and associate discount. Part‑time associates (based on hours worked) may be eligible for Burlington’s benefits package, which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay: $14.00 per hour.