Retail Shortage Control - Part Time

Burlington Stores, Inc.; Rochester (MN); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in Rochester, MN. The successful candidate will maintain a secure shopping environment while engaging customers with exceptional service. Responsibilities include monitoring theft trends, greeting customers warmly, and reporting incidents. Candidates should have customer service experience and strong communication skills. The position offers competitive pay starting at $15.00 per hour, part-time benefits, and opportunities for growth within the company.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to maintain confidentiality is required.
• Ability to stand and walk for extended periods.

Responsibilities

• Monitor store environment to reduce opportunities for theft.
• Engage with customers and associates promoting a positive environment.
• Report theft incidents to Manager on Duty.

Skills

Customer service experience

Attention to detail

Leadership skills

Communication skills

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious activities to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidate Traits

• Excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.

  Benefits

  You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

  Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

  Compensation

  Base Pay: $15.00 per hour

  Location

  01563 - Rochester, MN 55904