Retail Shortage Control - Part Time

Burlington Stores, Inc.; Latham (NY); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Job summary

Burlington Stores, Inc. in Latham, NY is seeking a Shortage Control Associate for part-time Regular Part‑Time. This role focuses on securing the store and delivering friendly customer service while supporting loss prevention initiatives.

You will monitor for theft, greet customers, participate in training, and help keep the store safe and organized in a fast-paced environment. Base pay is $16 per hour with benefits potentially available for part-time staff.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Must be able to stand and walk for extended periods and visually monitor the store environment.
• Must maintain confidentiality.
• Must review, analyze, and comprehend business trends.

Responsibilities

• Maintain a professional appearance at all times and greet customers as they enter or exit.
• Create a secure environment and reduce opportunities for theft.
• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety and address unsafe practices promptly.

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, you will help mitigate theft and create a safe and enjoyable shopping environment.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Must be able to stand and walk for extended periods of time and visually monitor the store environment.
• Must maintain confidentiality.
• Must review, analyze, and comprehend business trends.
• Must exhibit a positive demeanor, strong posture, and energetic greeting.
• Must work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Desired Attributes

• Excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Willing to participate in initiatives that positively impact the world around you.

Benefits: Competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for benefits, paid time off, holidays, and sick time in accordance with applicable law. Burlington offers training and development opportunities.

Base Pay: $16 per hour. Location: 00968 - Latham. Position Type: Regular Part‑Time. Career Site Category: Store Associate. Position Category: Retail Store.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.