Retail Shortage Control - Part Time

Burlington Stores, Inc.; York (York County); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in York County, United States. This role involves maintaining a secure shopping environment while providing exceptional customer service. You will monitor store entry points, communicate effectively about theft prevention, and train fellow associates on loss reduction strategies.

We offer competitive pay at $12.00 per hour, flexible hours, and various benefits for part-time associates, contributing to a great workplace culture.

Qualifications

• 1+ years of experience in customer service, retail, or loss prevention is preferred.
• Excellent communication with customers and co‑workers.
• Ability to maintain confidentiality.

Responsibilities

• Monitor store entrances and exits to reduce theft.
• Engage with customers with a friendly greeting.
• Communicate theft prevention techniques during store rallies.

Skills

Customer service

Loss Prevention

Communication skills

Leadership

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, you will be present at store entrances, exits, and high‑risk areas to mitigate theft and create a safe environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

As a valuable partner to store and field leadership, you will identify and report theft incidents and/or suspicious subjects to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor the store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

What We’re Looking For

• Are excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Are committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package, including medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and we provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay: $12.00 per hour