Retail Shortage Control - Part Time

Burlington Stores, Inc.; Cedar Hill (TX); On-site; USD 11,020 - 16,531; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Cedar Hill, TX is seeking a Shortage Control Associate to help create a secure shopping environment while delivering friendly customer service.

You will greet customers, monitor store entrances, and work to reduce theft, while maintaining a confident and energetic presence. Part-time role with base pay of $10.00 per hour and benefits eligibility for many part-time associates.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality and work in a fast-paced, high-pressure environment with disciplined decision-making.

Responsibilities

• Greet every customer at store entrances with a warm, energetic greeting and promote security.
• Monitor entrances/exits and high-risk areas to reduce opportunities for theft.
• Identify and report theft incidents to the Manager on Duty promptly.
• Provide support in shortage reduction programs and train associates as needed.

Skills

Customer service experience

Retail

Loss prevention

Hospitality

Job description

Shortage Control Associate

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred).
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Qualifications

• Excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay and Location

Base Pay: $10.00 per hour

Location: 00975 – Cedar Hill

Position Type: Regular Part‑Time