Retail Shortage Control - Part Time

Burlington Stores, Inc.; New York (NY); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in New York. In this role, you will help create a secure shopping experience while engaging warmly with customers and staff. Your presence at store entrances plays a vital role in theft prevention.

The ideal candidate has customer service experience and is focused on maintaining safety standards. We offer competitive pay of $17 per hour, flexible hours, and part-time benefits including medical coverage and a 401(k) plan.

Qualifications

• 1+ years of experience in customer service, hospitality, or retail preferred.
• Ability to maintain confidentiality and stand for extended periods.
• Excellent leadership skills to foster productive relationships.

Responsibilities

• Monitor store entrances and maintain a secure environment.
• Engage with customers warmly and professionally.
• Support training associates on theft reduction programs.

Skills

Customer service

Asset protection

Loss prevention

Strong communication

Situational awareness

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe, enjoyable shopping environment.

In this position you will engage with customers and associates consistently with our company core values, providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction. Your discipline, situational awareness, and commitment to maintaining safety and security standards are critical as you monitor entrances throughout every shift, focusing on reducing opportunities for theft, shop‑lifting, and other dishonest activities.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a deep knowledge of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate theft‑prevention information during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping the store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, asset protection, loss prevention, or operations is preferred.
• Ability to stand and walk for extended periods and visually monitor store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidate Profile

• Excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to four hours of paid time off annually after one year of service, up to eight paid holidays, and paid sick time in accordance with applicable law.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay

$17 per hour