Retail Shortage Control - Part Time

Burlington Stores, Inc.; Apple Valley (CA); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Associate discount

Flexible hours

401(k) plan

Job summary

Burlington Stores, Inc. in Apple Valley, CA is seeking a Part-time Shortage Control Associate to help maintain a secure shopping environment and deliver excellent customer service.

You will engage with customers and associates, greet customers with energy, and focus on reducing theft opportunities while protecting store assets. Your role includes training associates on shortage reduction, upholding safety standards, and contributing to a positive shopping experience in a fast-paced setting.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods and visually monitor the store environment.
• Maintain confidentiality.
• Review, analyze and comprehend business trends.
• Exhibit a positive demeanor, strong posture and energetic greeting.
• Work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Maintain a professional appearance and stand at the front of the store to deter theft.
• Greet every customer entering or exiting with a warm smile and a loud, friendly greeting to promote security.
• Create a secure environment and reduce opportunities for theft.
• Provide training to associates on shortage reduction programs and processes.
• Role-model safety as a priority and address unsafe practices promptly.
• Review, analyze and comprehend business trends and communicate theft-prevention information during store rallies.

Job description

Shortage Control Associate

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. As an SCA, your role directly impacts the store’s security and the overall shopping experience for our customers. You will ensure command presence and knowledge of theft trends, safeguarding store entrances, exits and high‑risk areas.

You will engage with customers and associates by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction. Your awareness, commitment to maintaining safety and security standards, and focus on reducing opportunities for theft, shoplifting and other dishonest activities are critical throughout every shift.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet each customer entering or exiting the store with a warm smile and a loud, friendly greeting to promote a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess expertise in top shortage areas and support programs aimed at theft reduction.
• Communicate theft‑prevention information during store rallies and collaborate with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address unsafe practices promptly.

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and visually monitor the store environment.
• Maintain confidentiality.
• Review, analyze and comprehend business trends.
• Exhibit a positive demeanor, strong posture and energetic greeting.
• Work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

We’re Looking For

• Excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for Burlington’s benefits package (medical coverage and a 401(k) plan) and up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in compliance with law. We provide a variety of training and development opportunities.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay: $16.90 per hour

Location: Apple Valley