Retail Shop Specialist

MOHAWK MOUNTAIN SKI AREA INC; Cornwall (CT); On-site; USD 17,000 - 21,000; Full time

Job summary

Mohawk Mountain Ski Area, Inc. in Connecticut is seeking a Retail Shop Specialist to help customers with equipment and gear for skiing and snowboarding.

You will be friendly, knowledgeable, and ready to provide information to help customers make the best purchasing decisions. The role covers cashiering, balancing the cash drawer, training sessions, and collaboration with staff and the Rental/Retail manager.

Qualifications

• Ideal candidates will be enthusiastic, friendly individuals who can interact comfortably with resort guests of all ages.
• Problem solving skills & critical thinking skills
• Multi-tasking
• Calm demeanor
• Computer literate
• Cashiering experience a plus
• Be able to read, write and speak English.
• Perform simple arithmetic (add, subtract, multiply and divide).
• Have neat and legible handwriting.

Responsibilities

• Be knowledgeable of all Mohawk practices to explain them to novice customers
• Cashiering duties, responsible for balancing drawer
• Utilize computerized systems to deliver fast and efficient service to customers
• Provide customers with information to make the best purchasing decision in items in the Retail Shop as well as other purchasing items.
• Provide customers with quality customer service experience.
• Provides communication with other staff, customers and Rental/Retail manager
• Able to go to all training sessions to learn about the Shop’s hard and soft goods
• Give information about Mohawk Mountain and where to direct Customers for more information
• Able to follow through on assigned projects and directions given by Manager and/or Supervisor
• Other duties as assigned

Skills

Enthusiastic demeanor

Customer service

Multi-tasking

Problem solving

Calm under pressure

Computer literacy

Cashier experience

English literacy

Job description

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete Application may affect your consideration for employment.

Category Retail

Description

Mohawk is a family mountain committed to high quality customer service especially in the Retail Shop. As a Retail Shop specialist, you provide customers advice and information on equipment and gear for skiing and snowboarding. Retail Shop specialists take pride in being fully knowledgeable of all the products and services the Mohawk Retail Shop provides. Retail shop staff are friendly, enthusiastic, and passionate about the snowsports and Mohawk Mountain.

Essential Duties and Responsibilities

• Be knowledgeable of all Mohawk practices to explain them to novice customers

• Cashiering duties, responsible for balancing drawer

• Utilize computerized systems to deliver fast and efficient service to customers

• Provide customers with information to make the best purchasing decision in items in the Retail Shop as well as other purchasing items.

• Provide customers with quality customer service experience.

• Provides communication with other staff, customers and Rental/Retail manager

• Able to go to all training sessions to learn about the Shop’s hard and soft goods

• Give information about Mohawk Mountain and where to direct Customers for more information

• Able to follow through on assigned projects and directions given by Manager and/or Supervisor

• Other duties as assigned

Position Requirements

• Ideal candidates will be enthusiastic, friendly individuals who can interact comfortably with resort guests of all ages.

• Problem solving skills & critical thinking skills

• Multi-tasking

• Calm demeanor

• Computer literate

• Cashiering experience a plus

• Be able to read, write and speak English.

• Perform simple arithmetic (add, subtract, multiply and divide).

• Have neat and legible handwriting.

Days, Nights and Weekend hours are available.

Special Considerations

• The ability to work holidays and weekend.

• Must be available October 2015 to March 2016

• Experience skiing and/or snowboarding is valuable, but not required.

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Rotating

Position Retail Shop Specialist

Number of Openings 1

About the Organization

For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience.

This position is currently accepting applications.