CUSTOMER SERVICE SPECIALIST

MOHAWK MOUNTAIN SKI AREA INC; Cornwall (CT); On-site; USD 24,000 - 30,000; Full time

Job summary

Mohawk Mountain Ski Area, Inc. is seeking a Customer Service Specialist to be the face of our guest services team. You will greet guests, help them understand available services, and assist with purchases.

The role requires a friendly, energetic personality and the ability to work across shifts during the November–March season. Cashiering experience is a plus, and strong communication skills are essential to provide an exceptional guest experience.

Qualifications

• Customer service orientation and ability to engage with guests.
• Strong problem solving and critical thinking skills.
• Calm, friendly demeanor and ability to multitask.
• Basic computer literacy and familiarity with point-of-sale systems.
• Cashiering experience a plus.

Responsibilities

• Greet customers in a friendly manner and provide information to help with purchases.
• Perform cashier duties and balance cash drawer.
• Use computerized systems to deliver fast, accurate service.
• Explain Mohawk policies and services to customers.

Skills

Customer service

Problem solving

Multi-tasking

Computer literacy

Cashier experience

Job description

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances.

Category Guest Services

Description

Mohawk is a family mountain committed to high quality customer service. As a customer service specialist, you are the face of the Mohawk staff, the first person a new customer will be interacting with. Customer service specialists take pride in being fully knowledgeable of all services Mohawk provides and being able to synthesize this information to help customers make the best purchasing decisions.

Essential duties and responsibilities:

• Must be able to maintain a friendly and cheerful disposition in high-stress situations.
• Be able to multi-task and decisively solve problems under pressure.
• Greet customer in pleasant manner.
• Be knowledgeable of all Mohawk practices to explain them to novice customers.
• Cashiering duties, responsible for balancing drawer.
• Utilize computerized systems to deliver fast and efficient service to customers.
• Provide customers with information to make the best purchasing decision.
• Provide customers with quality customer service experience.

Position Requirements

• Must be 18 years of age.
• Outgoing, pleasant, genial personality.
• Friendly and enthusiastic.
• Problem solving skills & critical thinking skills.
• Calm demeanor.Multi-tasking.
• Computer literate.
• Cashiering experience a plus.

Special considerations:

• Must be available from approximately November-March.
• Must be available weekends and holidays throughout the season.
• Must be willing to sometimes work longer than specified shift.
• Must be willing to accept varied weekly work hours depending on weather, holidays, etc.
• Must be able to communicate effectively with customers.
• Must be a respectful, safe, team player.

Wage Range $17.50-$22

Full-Time/Part-Time Seasonal

Shift Various Shifts

Position CUSTOMER SERVICE SPECIALIST

Number of Openings 1

About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience.

This position is currently accepting applications.