Snowsports Customer Service Specialist

Mohawk; Cornwall (CT); On-site; USD 25,000 - 29,000; Part time

Job summary

Mohawk Mountain Ski Area, Inc. is seeking a friendly Snowsports Discovery Center Customer Service Specialist for the winter season. You will handle phone calls, emails, and in-person guest communications, operate the POS, and assist with Sales of lessons and rentals.

The role requires excellent communication, cash handling, and a cheerful, calm demeanor during peak times. Seasonal, full/part-time shifts from November through March, including weekends and holidays.

Qualifications

• Must be 18 years of age.
• Outgoing, pleasant, genial personality.
• Friendly and enthusiastic.
• Problem solving skills and critical thinking skills.
• Calm demeanor.
• Multi-tasking.
• Computer literate.
• Must be able to count money.

Responsibilities

• Greet customers in a friendly manner and provide information to assist purchasing decisions.
• Answer phone lines, emails, and other communications to ensure high service quality.
• Operate point-of-sale (POS) and balance drawer.
• Assist Rentals, Reservations and Customer Services as needed.
• Provide fast, accurate information to customers and process transactions.
• Maintain knowledge of Mohawk Mountain practices and offerings.
• Support a cheerful disposition in high-stress situations.
• Handle multiple tasks and stay organized during peak periods.

Skills

Customer service

Cash handling

Communication

Problem solving

Multi-tasking

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Google Docs

Job description

Snowsports Discovery Center Customer Service Specialist

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete Application may affect your consideration for employment.

Category Snowsports Discovery Center

Description

The Snowsports Customer Service Specialist focuses on the sales side of delivery of Snowsports lessons. The SDC Customer Service Specialist (CSS) is responsible for answering phone calls, emails, and various other forms of communications to ensure the customer is receiving the highest quality of service and the appropriate product. The SDC CSS will be responsible for operating a point of sale (POS) in the lodge to assist customers as needed. The SDC CSS will work closely with other department desks including Rentals, Reservations, and Customer Services.

Essential Duties

• Must be able to maintain a friendly and cheerful disposition in high-stress situations;
• Be able to multi-task and decisively solve problems under pressure;
• Greet customers in a pleasant manner;
• Be knowledgeable of all Mohawk practices and explain them to novice customers;
• Cashiering duties, responsible for balancing drawer;
• Utilize computerized systems to deliver fast and efficient service to customers;
• Provide customers with information to make the best purchasing decision;
• Provide customers with quality customer service experience;
• Be able to handle multiple phone lines.

Position Requirements

Qualifications

• Must be 18 years if age;
• Outgoing, pleasant, genial personality;
• Friendly and enthusiastic;
• Problem solving skills and critical thinking skills;
• Calm demeanor;
• Multi-tasking;
• Computer literate;
• Must be able to count money.

Special Considerations

• Must be available from approximately November-March;
• Must be available weekends and holidays;
• Must be willing to work longer than specified shift when needed;
• Must be willing to accept various weekly work hours depending on weather, holidays, etc.;
• Must be able to communicate effectively with customers and colleagues;
• Must be a respectful, safe, team player;
• Must have some knowledge of Skiing and Snowboarding;
• Must have knowledge of Microsoft Excel and Word or Google equivalent

Training

• Full day to go over policies and procedures
• POS training as needed

Wage Range- $18-21

Full-Time/Part-Time Seasonal

Shift Various Shifts

Position Snowsports Discovery Center Customer Service Specialist

Number of Openings 1

About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience.

This position is currently accepting applications.