Full-Time Center Associate

The UPS Store #0442; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store #0442 in Tucson, AZ is seeking a Center Associate to deliver world-class customer service by handling walk-in customers, processing packages, and operating copying and binding equipment. You will grow familiarity with our product and service offerings while maintaining a friendly, professional appearance.

You will learn all aspects of the business quickly, work with computer systems and POS devices, and help keep the shop clean and organized.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong verbal/written communication.
• Prompt, reliable, and responsible; able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Computer skills

Communication skills

Reliability

Physical strength

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office & Adobe Suites

Job description

PLEASE NOTE- WE ARE NOT UPS AND DO NOT EMPLOY DRIVERS OR LOADERS. THIS IS A UPS STORE- A PRIVATELY OWNED FRANCHISE.

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds