Retail Sales & Service Specialist

The UPS Store 7171; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store 7171 is seeking a Retail Sales Associate to deliver world-class customer service by processing packages, operating copiers and POS devices, and advising customers on best-value options. The role requires a high school diploma or GED and strong communication skills.

You will assist customers with shipping needs, learn product offerings, and work to maintain a clean, safe store environment while supporting team members and leadership.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience preferred.
• Strong computer and internet skills expected.
• Professional appearance and friendly demeanor required.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Retail customer service

Communication skills

Cross-sell

Microsoft Office

Adobe Suites

Packing skills

Lifting 40lbs

Education

High school diploma or GED

Tools

POS systems

Job description

The UPS Store 7171 is seeking a Retail Sales Associate to deliver world-class customer service by processing packages, operating copiers and POS devices, and advising customers on best-value options. The role requires a high school diploma or GED and strong communication skills.

You will assist customers with shipping needs, learn product offerings, and work to maintain a clean, safe store environment while supporting team members and leadership.