Retail Shift Supervisor: Lead Store Ops & Growth

Goodwill Southwest Florida; Lehigh Acres (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support store operations, guide team members, and ensure merchandise and production standards are met at 2825 Lee Blvd., Lehigh Acres.

The role requires leading a team, directing tasks during busy periods, and upholding safety and mission-focused standards while delivering excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Lift and carry a minimum of 40 pounds; stand for long periods; occasional temperature/climate fluctuations.

Responsibilities

• Direct workflow and supervise merchandise and production standards.
• Train, coach, and guide team members in customer service, merchandising, production, and POS procedures.
• Help meet store sales, expense, and production goals through performance monitoring and efficiency improvements.
• Ensure compliance with policies, safety procedures, and mission standards while maintaining a clean, organized environment.

Skills

Customer service

POS procedures

Mathematics

Following instructions

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Job description

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support store operations, guide team members, and ensure merchandise and production standards are met at 2825 Lee Blvd., Lehigh Acres.

The role requires leading a team, directing tasks during busy periods, and upholding safety and mission-focused standards while delivering excellent customer service in a fast-paced environment.