Retail Shift Supervisor

Goodwill Southwest Florida; Lehigh Acres (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support store operations, guide team members, and ensure merchandise and production standards are met at 2825 Lee Blvd., Lehigh Acres.

The role requires leading a team, directing tasks during busy periods, and upholding safety and mission-focused standards while delivering excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Lift and carry a minimum of 40 pounds; stand for long periods; occasional temperature/climate fluctuations.

Responsibilities

• Direct workflow and supervise merchandise and production standards.
• Train, coach, and guide team members in customer service, merchandising, production, and POS procedures.
• Help meet store sales, expense, and production goals through performance monitoring and efficiency improvements.
• Ensure compliance with policies, safety procedures, and mission standards while maintaining a clean, organized environment.

Skills

Customer service

POS procedures

Mathematics

Following instructions

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Job description

Retail Shift Supervisor

Location: 2825 Lee Blvd., Lehigh Acres, FL

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to actively support store operations by guiding team members, maintaining merchandise and production standards, and ensuring tasks are completed accurately and on time. In partnership with the Store Manager, this role helps oversee daily workflow, trains staff on procedures, and supports the achievement of sales and production goals. The ideal candidate is confident in directing others, comfortable making decisions during busy periods, and committed to creating an efficient and mission-focused work environment.

Key Responsibilities

• Support daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are consistently met.
• Assist with training, coaching, and guiding team members in areas such as customer service, merchandising, production, and point-of-sale procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance, maintaining operational efficiency, and addressing issues as they arise.
• Ensure adherence to company policies, safety procedures, and mission standards while maintaining a clean, organized, and efficient work environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

Salary: $17.25 per hour