Retail Shift Supervisor - Lead Store Ops & Growth

Goodwill Industries of Southwest Florida; Cape Coral (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Industries of Southwest Florida seeks a Retail Shift Supervisor to guide store operations, train staff, and uphold merchandise and production standards at the Cape Coral location. You will work with the Store Manager to oversee daily workflow, improve customer service, and support sales and production goals, in a mission-driven nonprofit environment.

The role requires leading by example, making decisions in busy periods, and maintaining an efficient team-focused workplace.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to use POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to lift and carry a minimum of 40 pounds.
• Stand for long periods and work in variable temperatures.

Responsibilities

• Direct workflow and assign tasks to meet merchandise and production standards.
• Train, coach, and guide team on customer service, merchandising, production, and POS procedures.
• Monitor performance to help meet store sales, expenses, and production goals.
• Ensure safety, policies, and mission standards in a clean, organized environment.

Skills

Retail sales experience

POS systems

Mathematics

Communication

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Job description

Goodwill Industries of Southwest Florida seeks a Retail Shift Supervisor to guide store operations, train staff, and uphold merchandise and production standards at the Cape Coral location. You will work with the Store Manager to oversee daily workflow, improve customer service, and support sales and production goals, in a mission-driven nonprofit environment.

The role requires leading by example, making decisions in busy periods, and maintaining an efficient team-focused workplace.