Retail Shift Supervisor: Lead & Customer Experience

Trulieve; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Trulieve, a leading cannabis retailer, is hiring a Shift Supervisor in Pittsburgh. The role oversees store operations, supports the General Manager, and drives customer service excellence while ensuring regulatory compliance.

The ideal candidate has prior management experience in retail or customer service, strong communication skills in English, and proven cash handling ability. This full-time position offers a competitive salary and benefits package.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism; maintain confidentiality.
• Able to communicate in conversational English with customers and team.

Responsibilities

• Lead opening and closing procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Coach, train, and develop team to meet service standards.
• Monitor store inventory and handle customer issues.
• Maintain confidentiality and relationships with partners.
• Perform other management-assigned tasks.

Skills

Prior management experience

Retail experience

Cash handling

Interpersonal skills

English communication

Education

High School Diploma

Job description

Trulieve, a leading cannabis retailer, is hiring a Shift Supervisor in Pittsburgh. The role oversees store operations, supports the General Manager, and drives customer service excellence while ensuring regulatory compliance.

The ideal candidate has prior management experience in retail or customer service, strong communication skills in English, and proven cash handling ability. This full-time position offers a competitive salary and benefits package.