Retail Shift Leader – Open/Close, Cash & Service

Gopuff Becomes First Instant Commerce Company; Lafayette (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 


401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health (formerly CA

Job summary

BevMo! by Gopuff is seeking a Key Holder to support Retail Operations. The role opens and closes the store, assists during high-volume periods, and guides new employees while delivering exceptional customer service.

Responsibilities include cashiering, inventory tasks, price accuracy, and loss prevention. You’ll train new staff and help maintain store standards, ensuring a safe, welcoming shopping environment in Lafayette, CA.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent.
• Available to work nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Will assist the store in periods of high volume and provide support for new employees.
• Knowledge of in house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensuring all prices and quantities are accurate and providing a customer receipt.
• Processing refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards.

Skills

Leadership experience

Cash handling

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to support Retail Operations. The role opens and closes the store, assists during high-volume periods, and guides new employees while delivering exceptional customer service.

Responsibilities include cashiering, inventory tasks, price accuracy, and loss prevention. You’ll train new staff and help maintain store standards, ensuring a safe, welcoming shopping environment in Lafayette, CA.