Retail Shift Leader: Lead, Train & Delight Customers

MINISO; Algonquin (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Algonquin, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, and promoting the store’s loyalty program to foster customer loyalty.

The role supports KPI achievement, maintains store standards, and collaborates on promotions and events, creating a lively shopping environment that drives sales and memorable experiences for

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in retail.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensure safety and cleanliness, and recover after shifts.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Process sales efficiently using POS systems and participate in promotions.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Algonquin, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, and promoting the store’s loyalty program to foster customer loyalty.

The role supports KPI achievement, maintains store standards, and collaborates on promotions and events, creating a lively shopping environment that drives sales and memorable experiences for