Part-Time Shift Leader: Lead Sales & Customer Experience

MINISO USA; Algonquin (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Algonquin, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. The role contributes to achieving KPIs, upholding store standards, and handling cash, merchandising, and shipment processing.

You will drive store KPIs, promote the membership program, and maintain a positive, energetic environment that enhances guest experiences and strengthens loyalty.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience leading retail teams and training associates is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist store manager in training and developing sales associates.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate to management when needed.
• Support loss prevention and adhere to company policies.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer service

Training

Cash handling

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Algonquin, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. The role contributes to achieving KPIs, upholding store standards, and handling cash, merchandising, and shipment processing.

You will drive store KPIs, promote the membership program, and maintain a positive, energetic environment that enhances guest experiences and strengthens loyalty.