Retail Shift Leader & Lead Pawnbroker (Bonus Potential)

EZCORP, Inc.; Riverside (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual绩formance

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in North Riverside, IL is hiring a Retail Shift Leader (Key Holder) to guide daily pawn operations and mentor teammates.

The role offers a path toward higher leadership within EZPawn and related brands, with pay based on experience and a structured training program. You will lead by example, deliver exceptional customer service, and help grow the store’s performance while promoting sales and ensuring compliance with policy.

Qualifications

• Minimum high school education; GED accepted.
• Strong customer service background with leadership potential.
• Able to coach and develop team members and drive performance.

Responsibilities

• Provide outstanding customer service and leadership at the store.
• Process loans and extensions and set terms with customers.
• Open and close store procedures; supervise and coach Team Members.

Skills

Leadership

Customer service

Coaching

Negotiation

Time management

Communication

Bilingual (Spanish)

Education

High School Diploma or GED

Job description

EZCORP, Inc. in North Riverside, IL is hiring a Retail Shift Leader (Key Holder) to guide daily pawn operations and mentor teammates.

The role offers a path toward higher leadership within EZPawn and related brands, with pay based on experience and a structured training program. You will lead by example, deliver exceptional customer service, and help grow the store’s performance while promoting sales and ensuring compliance with policy.