Pawn Shop Shift Leader — Leadership & Bonus Potential

EZCORP, Inc.; Indianapolis (IN); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly uncapped bonus potential

Paid on store and individual performan

Great working hours

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) in Indianapolis to lead daily store operations, coach staff, and promote sales across a wide range of pawn items. The role offers a path to higher leadership positions within EZPAWN and related brands.

The ideal candidate brings a proven ability to lead, negotiate, and deliver exceptional customer service in a fast-paced retail environment, with opportunities for bonus potential and career growth.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers while promoting sales.
• Lead and influence Team Members through coaching and hands-on involvement.
• Process loans and extensions and negotiate terms for pawned items.
• Open and close the store according to procedures and supervise the day-to-day operations.

Skills

Leadership

Customer service

Communication

Time management

Prioritization

Coaching

Interpersonal skills

Education

High school diploma or GED

Job description

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) in Indianapolis to lead daily store operations, coach staff, and promote sales across a wide range of pawn items. The role offers a path to higher leadership positions within EZPAWN and related brands.

The ideal candidate brings a proven ability to lead, negotiate, and deliver exceptional customer service in a fast-paced retail environment, with opportunities for bonus potential and career growth.