Retail Shift Leader: Grow, Lead & Uncapped Bonuses

EZCORP, Inc.; Calumet City (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid 

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) at EZPAWN in Calumet City, IL to lead sales and customer service in a fast-paced pawn environment. You will supervise store operations, train teammates, and drive performance through hands-on coaching and daily targets.

The ideal candidate has strong leadership, negotiation and people skills, with at least 1 year of supervisory experience. A high school diploma and valid driver's license are required.

Qualifications

• Strong leadership and people skills are required.
• Experience guiding a team in a customer-facing retail or service environment.
• Ability to train and develop staff while meeting store goals.

Responsibilities

• Provide outstanding customer service and promote sales and deals across pawn items.
• Process loans and extensions and negotiate terms with customers.
• Open and close store procedures and supervise Team Members.
• Lead and coach staff to ensure high performance and compliance.

Skills

Leadership

Negotiation

Customer service

Coaching

Time management

Education

High school diploma or GED

Job description

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) at EZPAWN in Calumet City, IL to lead sales and customer service in a fast-paced pawn environment. You will supervise store operations, train teammates, and drive performance through hands-on coaching and daily targets.

The ideal candidate has strong leadership, negotiation and people skills, with at least 1 year of supervisory experience. A high school diploma and valid driver's license are required.