Retail Shift Leader – Drive Sales & Brand Experience

HUSTLER Hollywood; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus

Employee discount

Job summary

HUSTLER Hollywood in Albuquerque, NM is seeking a Shift Supervisor to support the Store Leadership Team on the sales floor. The role emphasizes customer engagement, selling, and brand integrity while overseeing staff in the absence of a manager.

You will assist with opening/closing, scheduling, coaching, and maintaining store standards. This position involves adult content environment and requires 18+ years old eligibility.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends; commit to two store closings per week.

Responsibilities

• Assist Store Management by maintaining energy and brand integrity on the sales floor.
• Open/close responsibilities when needed; manage keys without supervision.
• Ensure customer service remains the top priority to hit KPIs.
• Manage break schedules and ensure all zones are covered.
• Provide coaching and feedback on engagement, selling, and etiquette.
• Support merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate associates to build brand loyalty and a positive store environment.
• Assist with store security, including bag checks and fitting room monitoring.
• Ensure professional, courteous treatment of staff and customers.
• Process returns/exchanges and authorize discounts in the absence of a manager.
• Adhere to LP policies and inventory management procedures.
• Represent the company professionally to internal and external customers.

Skills

Key holder experience

Customer service

Weekend availability

Interpersonal skills

Attention to detail

Self-motivation

Tools

POS System

Inventory Scanner

Job description

HUSTLER Hollywood in Albuquerque, NM is seeking a Shift Supervisor to support the Store Leadership Team on the sales floor. The role emphasizes customer engagement, selling, and brand integrity while overseeing staff in the absence of a manager.

You will assist with opening/closing, scheduling, coaching, and maintaining store standards. This position involves adult content environment and requires 18+ years old eligibility.