Retail Shift Lead - Growth, Bonuses & Perks

HUSTLER Hollywood; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

HUSTLER Hollywood in Sacramento seeks a Shift Supervisor to support the Store Leadership Team on the sales floor, enhance customer engagement, and drive sales while upholding brand standards.

This role requires supervising staff, managing breaks, assisting with inventory, processing returns, and maintaining professional conduct. The candidate should be 18+ and able to lift 50 lbs and work weekends.

Qualifications

• Minimum 1 year key holder experience in retail.
• Excellent verbal and written communication.
• Weekend availability required.
• Two weekly store closings, including Friday or Saturday.
• Experience with POS and inventory scanners.
• Ability to make change using American monetary units.
• Ability to carry out detailed tasks with minimal supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor training program.

Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Skills

Key holder experience

Verbal & written communication

Weekend availability

POS system proficiency

Cash handling

Lift 50 lbs

Attention to detail

Customer service

Education

Shift Supervisor training program

Job description

HUSTLER Hollywood in Sacramento seeks a Shift Supervisor to support the Store Leadership Team on the sales floor, enhance customer engagement, and drive sales while upholding brand standards.

This role requires supervising staff, managing breaks, assisting with inventory, processing returns, and maintaining professional conduct. The candidate should be 18+ and able to lift 50 lbs and work weekends.