Retail Shift Leader: Elevate Sales & Service

HUSTLER Hollywood; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly bonuses

Employee discounts

Job summary

Hustler Hollywood in Oklahoma City is seeking a Shift Supervisor to support the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling.

The position requires weekend availability, ability to lift up to 50 lbs, and a commitment to maintaining brand standards while delivering exceptional customer service.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System & Inventory Scanner.
• Must be able to make change using American Monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three month training program.

Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Skills

Key holder experience

Communication skills

Weekend availability

POS system experience

Customer service

Tools

POS System

Job description

Hustler Hollywood in Oklahoma City is seeking a Shift Supervisor to support the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling.

The position requires weekend availability, ability to lift up to 50 lbs, and a commitment to maintaining brand standards while delivering exceptional customer service.