Retail Shift Leader - Customer Service & Ops

Goodwill Industries of Central Oklahoma; Yukon (AR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401k

RISE program

Job summary

Goodwill Central Oklahoma is seeking individuals to help grow our mission. We help people overcome challenges to employment and provide training and supportive services. Starting pay is $17.35 per hour plus benefits, with medical, dental, vision, life, and 401k options.

The role supports store management in daily duties, including cash handling, sales processing, safety inspections, and reporting. Excellent customer service and English proficiency are essential for success in this position.

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections with Store Manager to identify hazards.
• Maintain safety log and coordinate safety drills.
• Attend training as required.
• Adhere to agency policies and safety rules.

Skills

Customer service

Supervisory experience

English proficiency

Education

High School degree or GED

Job description

Goodwill Central Oklahoma is seeking individuals to help grow our mission. We help people overcome challenges to employment and provide training and supportive services. Starting pay is $17.35 per hour plus benefits, with medical, dental, vision, life, and 401k options.

The role supports store management in daily duties, including cash handling, sales processing, safety inspections, and reporting. Excellent customer service and English proficiency are essential for success in this position.