Retail Shift Lead - Rock Shop & Guest Experience

Seminole Hard Rock; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Seminole Hard Rock is seeking a Retail Supervisor to support the Retail Manager in day-to-day Rock Shop operations, driving guest satisfaction and contributing to business growth while ensuring standards and legal obligations are met.

Based in a cafe setting, you will open/close the shop, schedule staff, balance inventories, oversee visual merchandising, and coach team members to deliver a consistent, high-energy guest experience.

Qualifications

• Retail or hospitality experience preferred.
• Ability to supervise and coach a team.
• Commitment to guest satisfaction and standards.

Responsibilities

• Greets employees at shift start to promote a positive atmosphere.
• Recognizes, directs and supports team with clear communication.
• Motivates staff daily and maintains open lines of communication.
• Informs staff about restaurant, regional, and corporate procedures.
• Trains and empowers employees to deliver guest service per standards.
• Monitors performance and ensures compliance with procedures.
• Uses RAP sheet to communicate goals and trends.
• Ensures safety, sanitation, and security procedures are followed.
• Prepares staff for shift and ensures Rock Shop readiness.
• Schedules breaks and creates weekly work schedules.

Skills

Leadership

Communication

Customer service

Team building

Job description

Seminole Hard Rock is seeking a Retail Supervisor to support the Retail Manager in day-to-day Rock Shop operations, driving guest satisfaction and contributing to business growth while ensuring standards and legal obligations are met.

Based in a cafe setting, you will open/close the shop, schedule staff, balance inventories, oversee visual merchandising, and coach team members to deliver a consistent, high-energy guest experience.